Comments on: Obligations to Customers – End-of-Life for Software Versions http://blog.roweware.com/2009/07/02/obligations-to-customers-end-of-life-for-software-versions/ Ramblings about things I think I know... Tue, 30 Mar 2010 20:28:17 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Jon Tucker http://blog.roweware.com/2009/07/02/obligations-to-customers-end-of-life-for-software-versions/comment-page-1/#comment-1163 Jon Tucker Mon, 06 Jul 2009 02:11:08 +0000 http://blog.roweware.com/?p=93#comment-1163 End of life for software is very practical. I like the Oracle method where you have 3 options, 1) upgrade, 2) free access to current bug fixes (but no new fixes will be created), 3) pay for support of older product(s). The emphasis here is an economic one. One cannot sustain development or fixes for older software since that would increase the cost of new software and thus put you out of business since your customers may decide to go elsewhere for a lower cost. End of life for software is very practical. I like the Oracle method where you have 3 options, 1) upgrade, 2) free access to current bug fixes (but no new fixes will be created), 3) pay for support of older product(s).

The emphasis here is an economic one. One cannot sustain development or fixes for older software since that would increase the cost of new software and thus put you out of business since your customers may decide to go elsewhere for a lower cost.

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