I’ve had a problem with the local Tires Plus location (#244242) I recently visited.
I took my 2005 Toyota 4Runner in for a full-set of new tires (all 4 replaced). I was called a couple hours later, and was told by the technician that they replaced a TPMS sensor. They did not state that it was broken prior to bringing it in, nor did they state that the technician broke it while replacing the tire. They did state that there would be no charge to me (I assume this is an acceptance of fault).
I later picked up my vehicle, received my receipt which showed the replaced TPMS sensor, no charge. Within 36 hours of having this work done, the TPMS system light illuminated and began flashing on the dashboard. Upon consulting my owners manual, it stated this indicates a ‘malfunction’ of the TPMS system, not a pressure problem on the tires. I checked pressure to validate this.
I brought the vehicle back to Tires Plus to have the light evaluated. I was told they were booked, and to bring it back Sunday. I did so, and was again told, they were booked, could I come back Monday. I did.
Monday, I was told that they ran a test, and the light was signaling a problem with the spare tire sensor. Which had NOT been worked on. I was told that they’d have to replace it, but it wouldn’t be free since it is a sensor they didn’t work on. They reset the indicator, and within 24 – 36 hours, it came on again.
a) I was not told why they needed to replace one of the TPMS sensors.
b) If I was given the original replacement for free, at no admitted fault of the technician, why not give me another for the spare?
c) There was no indication of a problem prior to bringing my vehicle to Tires Plus, yet within 36 hours, a sensor dies?
What really ticks me off about the whole process, is they attempt to up-sell you at every step, yet, when it comes down to basic tire replacement (well, what I consider basic for a TIRES store), they can’t do the job 100% correct. If they can’t replace tires correctly, why on God’s green earth would I trust them to clean my fuel system, or check my brakes?
I’ve sent a communication via the Tires Plus website.
UPDATE (11/23/2010 10:00AM): After speaking on the phone with a very defensive district manager, Tires Plus will be replacing the sensor on the spare tire. If that does not resolve the issue, they wipe their hands clean of the situation. He asks why I’m so distrustful, and my only response is “Because I had no issue, had tires replaced, and now have an issue”. I do not think my reasoning is unreasonable. Stay tuned.
UPDATE (11/24/2010 11:00AM): Spare tire sensor has been replaced and all sensors have been ‘re-learned’ to the system. According to the service manager, all sensors were reading, saying at this point if the light comes back on, I will need to take it to the dealer as it is likely the computer.